Shipping & Returns
We want you to love what you buy at Moringa.
If you are not happy with a purchase you can make a return. As long as you read and comply with the following requirements.
ARE SHIPMENTS SECURE?»
Yes, we only use registered couriers. You can check the status of your order.
DO YOU HAVE FREE SHIPPING?»
Yes on orders above $[…]
WHAT IS THE DELIVERY TIME?
Depending on your location. The delivery time is […] business days.
I CAN’T WAIT, DO YOU HAVE EXPRESS SHIPPING?»
I LIVE IN PUERTO ESCONDIDO, CAN I BUY IN THE ONLINE STORE AND PICK UP AT YOUR OFFICES?
Yes, when you select the shipment. Choose the pick up at office option. It has no cost.
Still you do not find what you are looking for? Send us a message.
HOW MANY DAYS DO I HAVE TO MAKE A RETURN?
You have days after the day you received your order to make a return
UNDER WHAT CONDITION DO YOU ACCEPT A RETURN»
You have the obligation to return the product in the same conditions in which you received it and without having used it. The first thing you should do is send an email to […] requesting the return. We will refund the price for the product in a maximum […] of business days (after we have it in our hands) through a gift certificate.
HOW CAN I SEND A PRODUCT THAT I WANT TO RETURN?
The product is under your responsibility until it reaches our hands. So we advise you to use a secure messaging service.
WHO WILL COVER THE SHIPPING COSTS?
If you decide to return one or more items, shipping will be your responsibility until it reaches our hands.
In the event that it was our mistake (for example, that a different item was sent) the shipping cost is entirely on us.
WHAT PRODUCTS CANNOT BE RETURNED?
- Products that were marked on sale or with discounts.
- If the product was used or opened.
- If the packaging or product is not original.
- If the packaging has non-original labels or if they are violated.
- If the product is scratched, bumped, dirty or otherwise abused.